Privacy Policy

1. Introduction

Ziro Mud Fest ("we", "us", or "our") respects the privacy of our visitors and participants. This Privacy Policy describes how we collect, use, store, and share information when you visit our website (ziromudfest.com) and utilize our event registration services.

2. Information We Collect

We collect personal information directly from you when you register for the festival, buy passes, or fill out contact forms:

• Identity Data: Full name, age, gender, and government-issued ID type/number.
• Contact Data: Email address, mobile phone number, and physical/billing address.
• Vehicle Information: Make, model, and registration number of the vehicle you intend to drive on off-road tracks (for registration/safety vetting).
• Transaction Data: Details of payments made by you for tickets, accommodation packages, or merchandise.

3. How We Process Payments

All online financial transactions are processed securely through payment gateways (such as PhonePe). We do not store, view, or have access to your full credit card numbers, debit card numbers, UPI PINs, or net banking passwords on our databases. All transactional communication is encrypted using industry-standard Secure Socket Layer (SSL/TLS) technology.

4. How We Use Your Information

We use the collected information for the following business and operational purposes:

• To generate and deliver your digital entry pass QR Codes.
• To verify ticket holders and vehicle eligibility at the event entrance gates.
• To send transactional updates, registration confirmations, and safety checklists.
• To comply with statutory legal requirements and maintain safety records for adventure activities.

5. Data Retention & Protection

We implement strict security measures to protect your personal data from unauthorized access or alteration. Data is stored on secure cloud databases (Firebase) and is retained only as long as necessary to complete operational audits, event reporting, and tax/accounting requirements.

6. Sharing of Information

We do not sell, rent, or trade your personal data to third parties. We may share necessary details with authorized third-party service providers (such as ticketing servers, payment aggregators, or local administration officials for security/permit clearances) solely to fulfill your registration services.

7. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or ask for the deletion of your account/registration data (provided there is no pending transaction or legal obligation to retain it). To exercise these rights, please email us.

8. Contact Us

For questions regarding this Privacy Policy or data processing practices, please reach out to us: